• Kmart
  • Hooksett , NH
  • Fashion
  • Full-Time
  • 82 Pheasant Hill Rd

Req/Job ID: 981337BR
Employing Entity: Transform KM LLC
Employment Category: Regular, Full-time
Job Function: Team Lead
Store ID: 03175: HOOKSETT, NH

Assist management with the training of associates and provide input about associate performance for Customer Service & Sales Associates as well as direct execution of Customer Service & Sales Associate responsibilities such as selling and servicing customers, providing customer assistance and ensuring merchandise replenishment needs are met in order to deliver a positive customer shopping experience.

Ensures customer care and selling are #1 priority
Knows the store, services and location of merchandise. Tours area of responsibility and prioritizes jobs that need to be completed. Assists in identifying and resolving issues
Understands financials for the business including sales, gross margin and waste. Displays strong skill sets in use of the RMU
Makes eye contact, smiles and greets all customers that come within 10 feet. Demonstrates take the customer to the merchandise policy. Assists customers in handling and solving customer needs, issues or complaints
Utilizes available reporting to help maximize sales and reduce shrink
Monitors shrink; takes appropriate action to minimize waste. Follows corporate guidelines relating to MC&C and known loss merchandise. Demonstrates good use of EAS by applying sensors on designated items and ensuring tags are deactivated as goods are sold
Demonstrates strong skill set in suggestive selling techniques. Uses PA system effectively
Ensures that promotional programs are maintained, signed and replenished for the entire event
Checks discounted clearance merchandise weekly and ensure that items are properly ticketed
Ensures that layouts are set and labeled and unit integrity verified upon completion of layout
Meets or exceeds the daily and hourly sales goals established for the Ladies, Fashion Accessories, and Kids departments
Completes the Counter Detail Program per the weekly schedule
Uses visual merchandising presentation to drive sales and maximize gross margin dollars
Understands the importance of pricing accuracy to prevent waste
Monitors Top 500 List and works with the Assistant Store Manager to prominently display merchandise for maximum sales results
Keeps up to date on product knowledge, trends and seasonality that impacts assortment and merchandising
Assists in training fellow associates and ensures completion of compliance training of all department associates. Uses the 4-Step process to train associates: Tell, Show, Watch and Support
Sets goals for softlines associates and hold team accountable
Gives clear direction on prioritized tasks for softlines associates
Understands apparel standards in regards to rack and wall merchandising, colors, styles and signing
Able read and follow basic and seasonal layouts
Able to merchandise appropriately with low, medium and high inventory levels
Must be 18 years of age or older

Associated topics: buyer, display, inventory, merchandise, purchase, raw material, ship, store, supplier, supply chain

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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